FREQUENTLY ASKED QUESTIONS

About our services

  • Certainly, we specialise in washing rugs crafted from various materials, encompassing both natural and synthetic fibres. Our expertise extends to oriental, custom-designed, shag pile, flat weave, antique, nostalgic, and specialty rugs.

  • We are an immersion wash facility, and as such, all work is performed off site.

    We provide a free pick up and delivery service*, or you may drop off at our facility by prior arrangement.


    *With some areas at an additional cost

    1. Prior to washing, all rugs undergo a comprehensive inspection, measurement, and photographed, enabling us to provide a fixed price quote.

    2. The rug undergoes a thorough automated dusting process to remove embedded soil and fibers from the pile's base, beyond the reach of regular vacuuming.

    3. Neutralising detergents are applied to pre-condition the rug, followed by a meticulous shampooing procedure.

    4. The rug is submerged in an immersion bath for thorough soaking.

    5. A high-pressure washing ensures the rug is deeply cleansed.

    6. The rug is then placed in a large centrifuge, where it undergoes spinning, rinsing, and a similar drying process to a washing machine.

    7. Subsequently, the rug is hung on a drying pole, within our thermostatically controlled drying room, to speed up the drying process.

    8. Upon complete drying, the rug undergoes detailed attention to address any stains, problem areas, or concerns. It receives a final vacuuming on both sides before being securely bagged.

    9. Finally, the rug is either returned to you or made available for pick-up according to prior arrangement.

  • The recommended frequency for professional rug washing typically varies based on the level of foot traffic and usage.

    In general, for heavy usage rugs, and if you have children and/or indoor pets, it is advised to have your rug professionally washed every 1-2 years.

    For light usage rugs, every 2-5 years is usually sufficient to preserve its appearance and extend its lifespan.

  • Upon inspecting your rug, we can provide a reliable assessment of the expected outcome after washing. Occasionally, rugs may be excessively damaged or heavily soiled, limiting our ability to restore them significantly. In such instances, we'll promptly inform you. However, in the majority of cases, we can effectively address most issues you may encounter with your rug.

  • Certainly! Pets and young children often overlook the beauty of your rugs, leading to common issues with urine stains and odours. Our process involves cleaning, sanitizing, and deodorizing rugs affected by urine. We're capable of effectively removing urine stains (but cannot guarantee total removal, as there are varying factors which will determine the outcome) and completely eliminating odours. Additionally, your rugs are thoroughly sanitized, ensuring that you need not worry about germs and bacteria spreading to your family and throughout your home.

  • All natural fibre rugs are subject to some shrinkage during the wash process

    Quite often, as the fibres relax on your floor, the rug will stretch back to original size

  • Most rugs are quite dull, from heavy soiling, when we receive them

    With our thorough wash process, the colours will ‘pop’ as we return the rug back to it’s natural beauty

All about rugs

Pricing + customer service

  • Please note this is a price guide only and will depend on the inspection.

    Synthetic Rugs - $40 incl GST/sqm

    Wool Rugs and Viscose Rugs - $50 incl GST/sqm

    Urine treatment - $50 incl GST/sqm

    Persian Rugs & Silk Rugs - $60 incl GST/sqm

    More information can be found on our Pricing Page.

  • Rug washing requires a delicate approach that cannot be rushed. Hence, it's essential to allocate 7 days for the complete execution of the Prestige Rug Cleaning process.

    Pick up and delivery may add several more days

  • Yes, we uphold the excellence of our work and provide a satisfaction guarantee. Should you find any aspect of the washing results unsatisfactory, we will strive to rectify it to your utmost satisfaction.

  • We carry insurance for our employees and for the business. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.